Privacy Policy

This Privacy Policy explains how VanillaHorizon Pty Limited (ABN 45 117 536 259) (“VanillaHorizon”, “we”, “us”, “our”) collects, uses, discloses, and stores personal information when you use our website or contact us.

1) Scope

This policy applies to visitors to our website (the “Site”) and individuals who contact us via the Site, email, phone, or other channels.

2) What personal information we collect

Information you provide: name, email address, company/fund name, role/title (if provided), phone number (if provided), enquiry details, and any other information you choose to include in your message.

Information collected automatically: IP address (or truncated/anonymised form depending on configuration), device and browser information, pages visited, time on site, referral source, approximate location (derived from IP), and cookies/tracking data.

3) We do not seek sensitive information via the website

We do not ask for sensitive information via the Site. Please do not submit health information, government identifiers, or other highly sensitive personal data via the enquiry form.

4) Why we collect and use personal information

• Respond to enquiries and communicate with you
• Assess fit and scope (including proposals)
• Provide and administer services if you become a client
• Improve the Site and measure marketing effectiveness
• Maintain security and prevent misuse
• Comply with legal obligations

5) Consent (where applicable)

By contacting us or submitting an enquiry, you consent to collection and use as described here. Cookie/analytics consent may be managed via a cookie banner or your browser settings.

6) Disclosure of personal information

We may disclose personal information to staff/contractors on a need-to-know basis, service providers, and where required or authorised by law. We do not sell personal information.

7) Service providers and overseas disclosures

We may use third-party providers for hosting, analytics, forms/CRM, email, and document handling. Some providers may store or process data outside Australia (commonly the United States or EU). Where we disclose personal information overseas, we take reasonable steps to ensure handling consistent with the Australian Privacy Principles.

8) Cookies and analytics

We may use cookies and similar technologies to enable functionality and understand Site usage. You can control cookies via your browser settings; disabling cookies may impact Site functionality.

9) Direct marketing

We may contact you about our services if relevant to your enquiry. You can opt out anytime by emailing info@vanillahorizon.com.

10) Data security and retention

We take reasonable steps to protect personal information. We retain information only as long as needed for the purposes in this policy, including legal, accounting, and governance purposes.

11) Access and correction

You may request access to personal information we hold about you and request corrections. We may need to verify your identity before responding.

12) Complaints

If you believe we have breached the Australian Privacy Principles, contact us and we will respond within a reasonable time. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

13) Changes

We may update this policy from time to time by posting the updated version on the Site and changing the “Last updated” date.

14) Contact

VanillaHorizon Pty Limited (ABN 45 117 536 259)
Level 17, Angel Place, 123 Pitt Street, Sydney NSW 2000, Australia
Email: info@vanillahorizon.com
Phone: +61 2 8211 2714